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Privacy Policy

Last updated: 26/11/25

1. Introduction

RT Renovations London we respect your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use, and protect information about you when you contact us, use our website, or use our painting and decorating services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, and postal address.
  • Project details: information about your property or renovation requirements.
  • Payment details: if applicable, for invoicing and payment purposes.
  • Communication records: emails, text messages, or notes from phone calls.

We do not collect any special categories of personal data (such as health, religion, or ethnicity).

3. How We Collect Your Data

We collect information directly from you when:

  • You contact us via phone, email, social media, or our website.
  • You request a quotation or book a service.
  • You make a payment or enter into a contract with us.

4. How We Use Your Information

We use your personal data to:

  • Provide quotations, carry out work, and manage your project.
  • Communicate with you about your service.
  • Process payments and send invoices or receipts.
  • Maintain business records for tax and legal compliance.
  • Improve our customer service.

We will never sell or share your personal information with third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract: to perform the contract we have with you or to take steps before entering into a contract.
  • Legal obligation: to comply with tax or accounting laws.
  • Legitimate interests: to manage our business effectively and maintain client relationships.

6. Data Sharing

We may share your data only with:

  • Accountants, bookkeepers, or payment processors (for billing purposes).
  • Subcontractors or suppliers involved in your project, if necessary.
  • Legal or regulatory authorities if required by law.

All third parties are required to respect the confidentiality and security of your data.

7. Data Retention

We keep your personal data only for as long as necessary:

  • Typically 6 years after project completion (for tax and legal reasons).
    After this period, your data will be securely deleted or anonymised.

8. Data Security

We take appropriate measures to protect your personal data against loss, misuse, or unauthorised access.
Electronic data is stored securely, and any paper records are kept in locked storage.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data where it is no longer necessary.
  • Object to or restrict processing in certain circumstances.
  • Request a copy of your data in a portable format.

To exercise your rights, please contact us using the details below.

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

RT Renovations London
Address: 37 The Brewhouse, Old Bexley Business Park, Bexley, DA5 1LR
Email: info@rtrenovations.co.uk
Phone: 0800 043 6989

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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0800 043 6989